[devel] по части "лень в багзилу закидывать" (Fwd: Re: Ubuntu in the other news?)

[devel] по части "лень в багзилу закидывать" (Fwd: Re: Ubuntu in the other news?)

[Michael Shigorin]

	Hi!
Ещё по части инфраструктуры между дистрибутивом и пользователями,
чтоб разработчикам лучшее жилось.

----- Forwarded message from Mark Shuttleworth <mark/canonical.com> -----

Date: Thu, 15 Sep 2005 14:08:29 +0100
From: Mark Shuttleworth <mark/canonical.com>
To: shigorin/gmail.com
Subject: Re: Ubuntu in the other news?
Cc: sounder/lists.ubuntu.com

Michael Shigorin wrote:
[skip]
>FWIW, maybe some kind of a less formalized "complaint tracker"
>would help, with lower barrier for those who have stumbled upon
>something.
>
Funny you should ask ;-)

In Launchpad we now have a support request tracker. Every (almost, GUI,
mostly) app in Breezy has a menu item "Get Help Online...", which takes
you to a simple page that should eventually, list sources of support
available for that app, both upstream and in the distro. And that page
also leads you to the support tracker, where you can file a support request.

I hope this will be a formalised place for informal, community based
support, supplementing the mailing list and the forums. The good thing
is that we can easily convert a support request into a bug, if it really
is a bug. And we can keep track of the number of support requests that
are associated with a given bug, to help us gauge severity.

[skip]

Mark

----- End forwarded message -----

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