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Date: Fri, 17 Sep 2010 12:19:39 +0800
From: Aeliya Grevnyov <gray.graff@gmail.com>
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To: Alexander <shurikx1@mail.ru>, 
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 16.09.2010 21:40, Alexander пишет:
> Добрый день!
>
> Необходимо подобрать open-source Helpdesk для упорядочивания заявок юзеров. Необходима нормальная работа с русским языком и возможность просматривать статистику.
>
> Что можете посоветовать, с чем удобнее работать?
>
> OTRS ?
> RT: Request Tracker ?
>
возможно, glpi подойдет